Incident Management Policy and Procedure

Simplified Plan Management is dedicated to providing excellent plan management services that assist our clients in achieving their goals. As part of our client-centred approach, we recognize the importance of sharing information about our incident management processes and implementing practices to minimize risks for our clients.

 

Our team at Simplified Plan Management is responsible for managing incidents in a manner that prioritizes client safety and well-being. We diligently document incidents as they occur and keep our clients informed throughout the incident management process. We conduct thorough investigations, involving communication with all stakeholders, including the client, and analyze the circumstances surrounding each incident. To ensure transparency, incidents are discussed and reported to senior management within our organization.

 

We consistently review our processes at Simplified Plan Management, analyzing incident data to identify trends, assess risks, and explore innovative opportunities for enhancing our practices and service delivery to our clients.

 

Recognizing the importance of supporting our clients and their networks, we provide access to advocacy services when needed. These services can provide valuable information to support clients' well-being and understanding of their rights, particularly during the incident management process. For more information about advocacy services, please click HERE.

 

If you have any inquiries or would like more details on how we handle incidents at Simplified Plan Management, or if you wish to provide feedback on our incident management or have any questions, please reach out to one of our friendly team members. You can contact us at 0491 090 747, or click HERE to get in touch.

 

Please note that we reserve the right to make changes to this page and other pages on our website. If you have any questions or require additional information, we encourage you to contact us.